At QuotesWare, we aim to provide the best shopping experience. Here’s our policy regarding cancellations and refunds:
- Order Cancellation: You can cancel your order within 24 hours of purchase by contacting our customer support at info@quotesware.com. After 24 hours, cancellations may not be possible if the order has been processed.
- Refund Policy: We offer refunds for damaged or defective products. If you receive a faulty item, please contact us within 7 days of receiving the order, providing details and images of the issue. Refunds will be processed after the returned item is received.
- Return Process: To initiate a return, contact our customer support for instructions. Please return the product in its original packaging. Customers are responsible for return shipping costs unless the return is due to our error.
- Non-Refundable Items: Some items, such as digital downloads or personalized products, may not be eligible for refunds unless they are faulty.
- Refund Timeframe: Refunds will be processed within 14 days of receiving the returned item. The time it takes for the refund to reflect in your account may vary depending on your payment method.
- Contact Information: For any questions regarding cancellations or refunds, please contact our customer support at info@quotesware.com.